ROYAL DREAM / YOUR INFORMATION
We respect your information when you enquire about a bus, van or transport service. This notice explains what we collect, how enquiries and website interactions are handled, and how to contact us.
Updated: 11 October 2026
When you request a quote, we may ask for your name, mobile number, email, company, passenger count, pickup and destination, travel dates, times, luggage and booking notes. Please provide only details relevant to your transport request. Do not put passwords, payment-card details or identity documents in free-text notes.
We record interactions with quote, phone and WhatsApp buttons, including the page, clicked label, destination, time, referrer, campaign parameters where present, and general device, browser and language information. A session identifier may connect related events. We do not copy enquiry form contents into the click-tracking log.
We use submitted details to review your route, suggest a suitable vehicle, prepare your quotation, respond to your questions and coordinate a booking. Interaction data helps us improve page navigation, understand demand and investigate misuse or errors.
Your enquiry is stored in our enquiry system. A working copy is sent to the active Royal Dream team email stored in our website database. When email delivery fails temporarily, a secured retry queue may retain the notification until another delivery attempt can be made.
Authorized team members and the hosting/email service providers may process data needed to deliver these services. We do not sell enquiry details to advertisers. We keep information for as long as reasonably necessary to respond, manage the service and meet applicable legal obligations, after which we remove or restrict it as appropriate. We use access controls but cannot guarantee absolute security of internet transmission.
Some website functions may use session identifiers or local browser storage. WhatsApp, telephone, map or other third-party links are governed by those providers’ own policies once you open them.
Contact our team to ask about access, correction or deletion of your enquiry information, subject to applicable recordkeeping requirements. Include your enquiry reference if available. We may revise this notice if site functionality or applicable requirements change.
Send us your enquiry reference and we will help you with your request.